Frequently Asked Questions (FAQ)


Q: Can I come to the clinic routinely to see the Primary Care Physician (PCP) and/or FNP?

A: Absolutely! We’re not only an urgent care but also a primary care medical clinic. Instead of having to wait days to see your Primary Care Professional you can be seen when YOU need to be seen instead of waiting on availability. Since, medical needs do not follow a schedule, you don’t need to schedule an appointment.

Q: Does the clinic accept insurance?

A: We, at Upstate Total Care Clinic, understand that insurance is complicated and even co-payments can be expensive. Often, third parties, i.e. insurance companies, are a factor that drive up the cost of services; therefore, we strive to keep those prices down by providing self-payment for those with high deductibles or no insurance. Payment is required at the time of service, but we openly list our service prices prior to treatment. Do you have a health care savings account (HSA)? You can use the money in your health care savings account to pay for your services.

Q: What age patients does the PCP and FNP accept?

A: We see patients of all ages, from infants to seniors.

Q: Do I need to make an appointment?

A: We, at Upstate Total Care Clinic, understand that medical needs don’t follow a schedule, so no appointments are needed.

Q: Can the clinic perform x-rays?

A: We do not have an x-ray machine in the office but can refer our patients to a nearby imaging facility for x-rays, MRI, ultrasound, or CT scan if needed. Imaging results are often received within 24 hrs.

Q: Can the clinic draw labs?

 A: Yes, we can complete any lab tests that are indicated. Lab results are often received within 24-48 hrs.

Q: Does the clinic give vaccinations?

A: We routinely administer flu shots and tetanus boosters. For other vaccines, please call and inquire.


For any additional question, you can reach our facility via phone, at 864-760-1118, or via email,